Balancing Delight and Metrics in Product Design with Adam Nash

In software, competition is fierce, so it makes sense that companies push design concepts based on metrics. Adam Nash, Vice President of Product and Growth at Dropbox, believes that’s only half the battle. On today’s episode, Adam talks to Peter about the importance of listening to and delighting customers when making product decisions.

On CTO Connection, we mostly focus on the engineering side of tech, but today, we’re taking a break to look at product. Our guest Adam Nash, Vice President of Product and Growth at Dropbox, discusses the importance of defining the role of product in a tech company and why he believes delighting customers is just as crucial as making decisions based on metrics.

Tune in to learn why Adam believes so strongly in the concept of delight and how he balances metrics with listening to customer requests when crafting product strategy.
  • [01:06] - Transitioning to product management
  • [04:20] - Strategy, prioritization, & execution
  • [06:50] - Articulating strategy
  • [09:53] - Driving product teams
  • [13:51] - Making prioritization easier
  • [17:18] - The three bucket system
  • [17:44] - Metrics movers
  • [18:37] - Customer requests
  • [22:25] - Delight features
  • [27:37] - Making delight part of team practice

This episode of the CTO Connection Podcast was sponsored by Velocity by Code Climate. Velocity by Code Climate is an engineering analytics tool that takes commit and Git insights and turns it into actionable metrics and dashboards for engineering leaders. In a few weeks, they're releasing Velocity 3.0 with Jira, which will combine Git and PR data with Issue data for the first time to give engineering executives a complete understanding of how their team works. You can now see the status of every initiative, without manual reporting, and know exactly which engineering projects get off track and why. You can request early access by going to

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