Building Teams that create Customer Success w. Ingrid Alongi
Ingrid Alongi is the co-founder of Quickleft, a software development firm in Boulder Colorado which was acquired by Cognizant in March of 2016. In this episode, Ingrid takes us through the founding story of QuickLeft, and how QuickLeft used Net Promoter Scores to drive great outcomes for end-customers.
My biggest engineering value is pragmatism and collaboration. Things get done better when you work as a team. The best solution is the one that launches.Its really important to be able to communicate ideas, and to sell your ideas; even if the client is not technical. We invest in speaking at conferences and blog posts a lot.If people write software on time and clients are happy, then that’s a success. It doesn’t matter as much if the code they write is poetry.I’ve seen the ebb and flow of people wanting more structure and then less structure. Organizations today are much flatter than they used to be.