Creating a Better Product using Tactical Empathy with Andrea Goulet

There are many routes to c-suite but Andrea Goulet has taken one of the most non-traditional paths we’ve seen on CTO Connection. As the Co-Founder and CEO of Corgibytes, Andrea leveraged her experience in content and strategic communications to help a software remodeling company scale its business.

Andrea is a big believer in the power of empathy – a word that’s not often prioritized in engineering. In this week’s edition of CTO Connection, Andrea explains how she makes empathy accessible to analytical audiences and the role empathy plays in creating a better experience and product.

• [00:24] - Andrea's path to CEO
• [03:25] - Communication debt
• [06:28] - Domain-Driven Design
• [08:06] - Keeping the knowledge close to the code
• [08:22] - Working Effectively with Legacy Code
• [11:43] - Continuous improvement
• [15:12] - Definition of done
• [18:05] - Experimentation and prototyping
• [20:53] - Slack at scale
• [24:05] - Teaching empathy

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Podcast episode production by Dante32.