The customer service reps at Holiday Extras spend their days talking to customers on the phone. Andy Britcliffe, CTO of Holiday Extras, had a wild thought: what if we had an engineering apprenticeship program that enabled these reps to learn the other side of the business?
On this week’s episode of CTO Connection, Andy talks to Peter about the success of the internship and apprenticeship programs at Holiday Extras. He discusses why education programs for employees lead to better retention and higher engagement. Listen in for Andy’s tips on how to start a program like this at your company.